The Search experience will depend on how you have added the shared mailbox in Outlook. That article only references Outlook and I dont see anything related to in there. When we add a shared account under its own profile and a user logs into it with their user account, any searches only bring back results from their personal mailbox, not the shared mailbox they are logged into. When we add shared accounts with a users Mail Profile so they appear below the User's Mailbox, you dont get any results from the shared mailboxes when searching all mailboxes.
The only way it works in this setup is to go to the actual mailbox and search from there. We have several departments that use the shared account setup as its own mail profile option as when you respond to emails in that mailbox, the replies that people get are from that mailbox, not the individual user that is replying to them. If you reply to emails from a shared account mapped from within a users personal mail profile, all replies come from that user instead of from the shared account.
Our departments need to be able to use the shared mailboxes setup as their own profile for that reason. I see this has been an on-going issue for a good while years microsoft outlook 2016 search function not working free download Outlook Why hasnt something been done about it? Just telling users to change the way they do things completely is not a good answer.
Would really like to know what is being done about this. Majority of Outlook information applies to Outlook Vasil, that link is not helpful. Shared mailbox searches in outlook should work intuitively out of the box, without any exposition or custom microsoft outlook 2016 search function not working free download. This is a bug that needs to go into your queue as it is repeatable and consistent across all machines and configurations. Tried it Vysakhan Kunneparambil-Sukumaran.
That does not fix searching in shared mailboxes. Found a workaround Ernesto Iblon and BrianPitt. Turning off cached mode for shared folders has solved this issue. Best workaround right now is to map shared mailboxes as new account with separate. Was this ever resolved as we have users trying to use shared mailboxs but unable to use search.
Switching off cached mode is not really appropriate. This worked in outlook until recently it seems to microsoft outlook 2016 search function not working free download cascading from user to user.
I have mapped shared mailboxes to their own. I agree with the above post that this should be an intuitive feature that works out-of-the-box. Shouldn't matter how you set your mailboxes up, searching should work seamlessly. Is anything being done on this? Any "permanent" fix yet? I use the word "permanent" loosely as we all know MS tends to break stuff they previously fix with subsequent fixes Primary mailbox has 3 additional mailboxes added to their accounts without automapping, added as additional mailboxes into separate OSTs.
According to the client it used to work just fine on previous builds, but microsoft outlook 2016 search function not working free download them isn't an option as they couldn't tell us when. The fix for microsoft outlook 2016 search function not working free download shared mailbox search issue with multiple Exchange accounts in the profile is actively being worked on.
The Search team is expecting to get the fix out by late March and hopefully sooner. It is being addressed with a service change. If I get more specifics on the fix date I will post back an update. Hi Folks, Are we any further forward with regards to a fix for this? Even a more up to date suggestion regarding timescale? Gabe Bratton. Sorry for the delay. I checked with the engineers on it yesterday and they are still actively working on it. Its a complex issue to fix. They are still expecting to have it working by end of March.
If I get any better status I'll post back. Some users must find quickly some emails in the shared mailbox but I talked and shown to him this topic. It's funny because he is not able to confirm like you the real status about that.
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Showing results for. Show only Search instead for. Did you mean:. Sign In. New Contributor. Hisince we are using Outlookthe search inside shared mailbox is not working. Also users are not able to activate subfolder search on shared mailbox.
Is there any solution? Vasil Michev. We are experiencing the same issues. When we add a shared account under its own profile and a user logs into it with their user account, any searches only bring back results from their personal mailbox, not the shared mailbox they are logged into When we add shared accounts with a users Mail Profile so they appear below the User's Mailbox, you dont get any results from the shared mailboxes when searching all mailboxes.
Noel Villarosa. Daniel Byrne. Tags: Outlook. Vysakhan Kunneparambil-Sukumaran. Reindex your search index. Now my users can search shared mailboxes from Outlook Tags: Outlook Ernesto Iblon. David Brown. Hi David, Have you tried to map shared mailbox as new mail account? It is working for me. Hi i have the same problem with a second mailbox in office What is the workaround?
Yep, same problem here with a couple of clients Outlook is C2R with E3 licensing. When searching "All Mailboxes" it locks up outlook for a few minutes According to the client it used to work just fine on previous builds, but downgrading them isn't an option as they couldn't tell us when.
The common factors with our clients are - Shared mailboxes - RDS Servers Hopefully Microsoft can do something, or we can get a hint to what may solve this problem. David LaSalle. Gabe Bratton wrote
